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STAY TERMS & CONDITIONS

These terms and conditions apply to all accommodation Services made available by The Benev Pty Ltd. By making a reservation for accommodation, guests warrant they have read these terms and conditions and agree to be bound by them subject to changes as are notified to them. Please read the Terms and Conditions of this website carefully as any use of the website by you constitutes acceptance of the Terms and Conditions set out below. Throughout this site, the terms “we”, “us”, “our” refers to The Benev and any of its affiliated companies.

ACCOMODATION:

All accommodation is subject to availability. The Benev will endeavour to provide accommodation but reserves the right to refuse requests for bookings or actual bookings.

  • Two-night minimum stay on weekends (bookings on Fri or Sat nights).

  • Three-night minimum stay over holiday periods: Christmas/New Year holidays: 23rd Dec – 2nd Jan, Easter Holidays: Good Friday, Easter Monday and Public Holiday Weekends.

  • Rates are per room, per night based on 2 person occupancy. Maximum occupancy is 2 people per room.

  • Check In - 3pm   |   Check Out - 11 am.

  • Pets are not allowed.

CHILDREN:

Children aged 18 and under are not catered for and The Benev reserves the right and full discretion to not accept bookings for children within this age bracket. This means you won’t need an excuse to leave the kids at home – you can just blame us.

BOOKINGS:

All Accommodation and Experience bookings must be fully paid for at the time of reservation by provision of credit card details. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is the responsibility of guests to review the booking confirmation email and promptly advise us if there are any errors or misunderstandings.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Idyllic Lifestyle Pty Ltd to charge the cost of their booking(s) to that credit card. Where guests make bookings for experiences including spa treatments, food, beverage or retail prior to or during their stay, the price will be charged to their room for full payment through the guaranteed credit card.

In the event Idyllic Lifestyle Pty Ltd T/As The Benev or a third-party operator cancel an Experience booked by guests, all monies paid for that experience booking will be refunded in full within 14 days of the date of cancellation. The liability of The Benev arising from any cancellations of accommodation or Experiences by The Benev or a third-party operator is limited to the amount paid for the canceled booking.

Certain areas of the property may at times be reserved exclusively for Group Bookings, at the full discretion of Idyllic Lifestyle Pty Ltd.

SPA:

It is highly recommended that Spa bookings are made well in advance of your stay. Spa charges for treatments and retail may be added to a guests suite account and will be automatically charged to the guests' credit card on file prior to check out. The Benev reserve the right to charge any services/items not paid for by the guest at the time of check out to the guaranteed credit card for that suite.

FOOD & BEVERAGE:

Following a stock take of community larder and honesty bars after guest check out, The Benev reserve the right to charge any items not paid for by the guest at the time of check out to the guaranteed credit card for that room.

PAYMENT POLICY:

At the time of booking, The Benev will request a valid credit card to secure the reservation and a deposit of 100% of the total reserved accommodation value will be charged onto this card. The remaining balance of any extras including Spa Treatments, Honesty Bar, Experiences and Retail will be charged onto the valid credit card used to secure the reservation on guest check-out.

 

GIFT VOUCHERS:

Gift vouchers are non-refundable and have a 36-month expiry date from date of issue. Gift vouchers are not transferable or redeemable for cash.

 

CANCELLATION, AMENDMENT & NO SHOW POLICY:

  • In the event of a booking amendment or cancellation, guests are entitled to an amendment or refund of their booking deposit UNLESS one of the following applies:

  • Where a booking is amended or canceled after 5 pm 14 days prior to the arrival date, the booking will not be amended or refunded.

  • No amendment or refund will be granted where a booking is amended or canceled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.

  • No amendment or refund will be granted in the event a guest does not arrive for their booking or amends or cancels on the date of their booking.

  • An amendment or cancellation confirmation email must be obtained. If an amendment or cancellation confirmation email is not received, the booking remains in effect.

  • If you need to cancel or request a refund because of government restrictions or border closure, we completely understand and a full refund (minus the transaction fee issued by our payment provider - stripe of approx. 7% of the total booking). However, if you prefer a credit note - then 100% of your booking value will be honoured and you can book with confidence in the future.

WEATHER POLICY:

North East Victoria is occasionally subject to natural flooding & fire. On such occasions, this can prevent guests from reaching or leaving The Benev because it would be unsafe to do so. Due to this, we recommend that all guests purchase appropriate travel insurance when visiting The Benev. By making a booking at The Benev you agree to the terms and conditions set out in The Benev Weather Policy. Please refer to our website for information relating to this policy.

 

WEBSITE PRIVACY POLICY:

Any personal information or material sent to The Benev website is subject to The Benev privacy policy. For further information on our privacy policy please navigate to the privacy policy link contained on this website.

Accuracy, completeness and timeliness of information: We are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

 

TRANSMISSION:

Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of The Benev and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, The Benev is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that the Benev use will not violate any third party’s rights. The Benev is under no obligation to use the information submitted.

 

LINKS TO OTHER WEBSITES:

Links on The Benev website may take you outside the The Benev network and we accept no responsibility for the content, accuracy or function of these other websites. The links are provided in good faith and The Benev cannot be held responsible for any subsequent change in other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by The Benev. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of other websites that you visit.

WARRANTIES & DISCLAIMERS:

Your use of this website is exclusively at your sole risk.

 

WARRANTIES:

This website is provided to you on an “As Is” and “As Available” basis and, consequently, to the maximum extent permitted by law, The Benev gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchant ability and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this website will be uninterrupted or error-free; that this website will be secure; that any advice or opinion obtained from The Benev through this website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed. We reserve the right to restrict or terminate your access to this website or any feature of this website or any feature or part thereof at any time.

 

WARRANTIES:

To the extent permitted by law, The Benev does not accept liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or from any actions we take or fail to take as a result of any electronic mail messages you send us. To the extent permitted by law, The Benev does not accept any responsibility to maintain the material and services made available on this web site or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice. Further, The Benev shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

Certain legislation may imply warranties, terms or conditions which cannot be excluded, restricted or modified. If those statutory provisions apply, to the extent to which The Benev is entitled to do so, its liability will be limited at its option to (a) in the case of services, the lowest of the cost of supplying the services again and having the services supplied; and(b)in the case of goods, the lowest of the cost of replacing the goods, obtaining equivalent goods or having the goods repaired.

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