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SHIPPING & RETURNS

SHIPPING

We ship to all destinations within Australia via Australia Post.

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$15   |   STANDARD SHIPPING

Standard post estimated at 3-5 business days .
Delivery times may vary depending on your location within Australia.​

 

$25   |   EXPRESS SHIPPING

Express post is estimated at 1-3 business days depending on your location with Australia.

 

Orders received before 12:00 pm Wednesday to Friday will be shipped the same day.
Orders received after 12:00 pm will be shipped the next business day.

Please note we do not ship orders on Saturday or Sunday.

RETURNS

If for any reason you are not satisfied with your purchase, or if the item you have purchased is damaged, incorrect, or faulty, please email us at hello@thebenev.com.au

 

We will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging in an unopened and unused condition. Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition or that do not have a tamper closure.

 

You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. If in the unlikely event you receive a faulty item or an item that you have not ordered please email within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.

 

The Benev is not responsible for individual reactions or irritations a product may cause.
We encourage you to thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact our customer service team if you require further information on any product before purchase.

 

Please return your product via registered post.

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a stable condition, to The Benev.
 

RETURN ADDRESS: 
The Benev
PO Box 425
Beechworth Vic 3747


The Benev is not responsible for parcels lost or damaged in transit if you choose not to insure. Returns are to be received by The Benev within 7 days of the returns approval.
Refunds will be credited to the original method of payment.

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