BOOKING POLICY

When booking your experience at The Benev, we kindly ask for the full name, phone number, and email address of each guest joining us. To confirm your reservation, 100% of your booking total is payable at the time of booking. Your credit card will be securely recorded and charged as part of this process.

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If you’re redeeming a gift voucher, please include the voucher number when booking. The value will be applied, and any remaining balance will be charged to your card so your booking is fully settled.

 

Our Experience Concierge, B, will personally review your request and confirm your booking via email. At this time, your credit card will be charged in full. By providing credit card details, guests confirm they have the authority to use the card and authorise Idyllic Lifestyle Pty Ltd T/A The Benev to charge the cost of their booking(s) and any additional services to that card.

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GROUP BOOKING POLICY

All group bookings require a holding deposit of $250.00 to secure a date whilst you confirm the people attending and their treatment selections. The total group booking must be paid in full 30 days prior to the booking date. We request all payments excluding the initial holding deposit be made directly into our bank account with an email confirmation sent at time of deposit. Sorry, we do not accept gift vouchers as payment for any group bookings.

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CANCELLATION POLICY

Should you need to change your plans, we kindly ask you contact us within our operational days of Wednesday to Saturday to reschedule your appointment. Cancellations made within 48 hours or less will result in 100% of the booking fee being redeemed. 

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GROUP CANCELLATION POLICY

Cancellations or changes to group bookings require advance notice. Cancellations made 14 days or more before the booking date won’t incur a fee — though we’ll be sad to see you go. Cancellations made 13 to 8 days prior will incur a 50% cancellation fee, and cancellations within 7 days will forfeit 100% of the total group payment. This fee may be waived if we’re able to fill the time from our waiting list.

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ARRIVAL

Please arrive at the SPA at least 20 minutes prior to your appointment. This will allow you time to change and enjoy a welcome drink. Treatment times are approximated and will include a verbal consultation with your therapist.

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ARRIVING LATE

Your late arrival may compromise the full length of your treatment. Plan your 'time-out' carefully, as all treatments conclude at the scheduled time. Guests are welcome to arrive earlier than their recommended arrival time to enjoy their surroundings prior to your treatment.

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SPA ETIQUETTE

We ask that you keep your voice to a minimum to be respectful of clients receiving treatments. This time is for you and we would like your time to be as peaceful and quiet as possible. Please note that entry to our facility and an invitations to re-book are at our discretion.

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HEALTH

Your health and wellbeing are our priority. To ensure your safety, each guest is required to complete a confidential health questionnaire, which will be emailed and must be returned at least 3 days before your booking. This includes details of medical history, injuries, allergies, skin conditions, and pregnancy. Our team will assess suitability and may decline treatment if it’s not considered safe. If you experience any discomfort during your service, please let your therapist know immediately.

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STAFF

All of our therapists are fully qualified professionals, dedicated to delivering your treatment with care and expertise. We have both male and female practitioners available — if you have a preference, simply let us know when booking.

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COMFORT

Whether it’s room temperature, massage pressure, number of pillows, or conversation level, please feel free to share your preferences — your comfort matters to us. Our qualified therapists are here to support your experience with care, respect, and discretion.

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SPECIAL CONSIDERATION

If you have any additional dietary requirements, allergies, medical conditions (including pregnancy), or accessibility needs not already advised at the time of booking, please contact us so we can help tailor your experience accordingly. While we take every care, The Benev Spa cannot guarantee that treatments or catering are completely free from allergens or suitable for specific medical conditions. We recommend seeking guidance from your healthcare professional beforehand. Guests undergoing treatment for chronic conditions or cancer are kindly asked to provide written clearance from their doctor.

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PREGNANCY & BREASTFEEDING

Unfortunately, our therapists are unable to perform treatments during the first trimester of pregnancy unless a signed waiver is provided. Due to increased sensitivity and hormonal changes, certain treatments may not be suitable for pregnant or breastfeeding guests. We recommend consulting your doctor prior to booking to ensure your individual needs are safely met. If you have any concerns around sensitivity or specific conditions, please seek medical advice before your visit.

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STAIRS

​Our salon services are located on the first floor. Due to staircase access and the absence of a lift, The Benev Spa may not be suitable for wheelchairs, prams, or guests with limited mobility. We sincerely apologise for any inconvenience and are happy to discuss alternative options to support your needs where possible.

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MOBILE PHONES / TECHNOLOGY

To preserve the tranquillity of The Benev Spa, we kindly ask that mobile phones be switched to silent upon arrival. Phones are not permitted in treatment rooms; however, we understand you may wish to capture or share moments before or after your experience. Our Instagram and Pinterest handle is @thebenev — we’d love for you to tag us or repost any of our content, with a gentle shout-out in return.

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DISCLAIMER

The Benev Spa is not a medical facility and cannot provide advice on the suitability of treatments in relation to medical conditions or prescribed medications. Any information offered by our team is general in nature and should not be considered a substitute for professional medical advice. We reserve the right to decline treatment if we believe a medical condition may pose a risk to your wellbeing, our staff, or other guests.