At The Benev, your privacy is important to us. We are committed to protecting your personal information and handling it with care, respect, and transparency.

 

WHAT INFORMATION DO WE COLLECT?

 

We collect personal details such as your name, contact information, payment details, and preferences when you book with us, shop online, or subscribe to our newsletter. This helps us provide a seamless, personalised experience within all areas of our business. 

 

When you interact with us: whether booking an experience, purchasing products , or subscribing to our newsletter, we collect information such as:

• Your name, contact details, and payment information

• Preferences related to your bookings and purchases

• Communication history and feedback

• Website usage data through cookies and similar technologies

 

HOW DO WE USE YOUR INFORMATION?

 

We use your personal information to:

• Process bookings, payments, and orders.

• Communicate with you about your reservations, products, and services.

• Send newsletters, offers, and updates (only if you opt-in).

• Improve and personalise your experience with us.

• Comply with legal obligations.

• We do not sell, trade, or share your personal data with third parties for marketing.

 

TERMS OF SERVICE

 

We pride ourselves on exceptional service and thoughtfully curated beauty and lifestyle products. We do our best to ensure that all treatments and products listed on our website are available and accurately priced. If, for any reason, an item is unavailable or we’re unable to fulfil your order, we’ll be in touch within two business days to offer a suitable alternative, place the item on back-order, or arrange a full refund — whichever you prefer.

 

COOKIE & TRACKING

 

Our website uses cookies to:

• Help you log in securely

• Keep track of your shopping cart

• Show relevant products and offers

• Cookies last only during your browsing session and do not store persistent personal data.

• You can disable cookies in your browser settings, but this may affect your site experience.

 

HOW DO WE PROTECT YOUR DATA? 

 

We protect your information using industry-standard security measures, including 128-bit SSL encryption for all online transactions. Access to your data is limited to authorized team members who need it to assist you.

 

YOUR RIGHTS

 

You have the right to:

• Access and correct your personal information

• Opt out of marketing communications at any time

• Request deletion of your data, where legally permitted

• To exercise these rights, please contact us at hello@thebenev.com.au.

 

PROCESSING PAYMENTS

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Our booking policy requires full payment at time of booking. By providing your credit card details, you confirm you have authorised  and consent to Idyllic Lifestyle Pty Ltd charging the cost of your booking.

 

Any additional experiences booked before or during your booking including spa treatments, food, beverage or retail — will be added to your suite and charged to your nominated card. In the rare event that The Benev or a third-party operator must cancel an experience, we’ll provide a full refund of all monies paid for that experience within 14 days. Our liability is limited to the value of the cancelled booking.

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MARKETTING CONCENT 

 

We will only send you marketing emails or messages if you have given us permission. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

 

DATA RETENTION 

 

We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

 

DATA BREACH NOTIFICATION

 

In the unlikely event of a data breach that poses a risk to your privacy or security, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

 

CHANGE TO THIS POLICY

 

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the effective date revised accordingly.

 

PRIVATE EVENTS

 

From time to time, certain parts of the property may be reserved exclusively for group bookings at the discretion of Idyllic Lifestyle Pty Ltd.

 

CONTCT US 

 

If you have questions or concerns about your privacy or this policy, please contact us:

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Email: hello@thebenev.com.au

Phone: 03 57283033

Postal Address: PO Box 425 Beechworth VIC 3747

 

Thank you for trusting The Benev. We are dedicated to nurturing your experience with care and respect every step of the way.​​

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