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The Benev is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all. The Benev uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from The Benev only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.


Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.


We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.


When purchasing from The Benev your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre



All of the products purchased from this website should be used in accordance with the manufacturer’s instructions, precautions and guidelines. The Benev cannot assume responsibility for any damage, loss or injury arising from their use.



The Benev endeavours to provide accurate material on its website, however gives no warranty concerning the accuracy of the material provided by this service. The Benev reserves the right to change pricing and end any special promotions published on this website at any time and without prior notice. All items featured on this website contain descriptions and specifications provided by the manufacturers. The Benev does in no way guarantee the accuracy of this material. Pictures on this website are for illustrative purposes only.


You are prohibited from doing any act that The Benev, in its reasonable discretion, may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:


Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual’s consent)or any other of the legal rights of individuals;


Using this website to defame or libel The Benev, its employees or other individuals or acting in such a way that brings into disrepute the good name of The Benev.


Uploading files that contain viruses that may cause damage to the property of The Benev or the property of other individuals.


You and The Benev agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by the laws of Victoria. You submit to the non-exclusive jurisdiction of the courts of Victoria.



All copyright and other intellectual property rights in a text, images and other materials on this website are the property of The Benev Pty Ltd or are included with the permission of the relevant owner. You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.


The trademarks, logos, characters and service marks displayed on this website belong to The Benev. Nothing contained on this website should be construed as granting any licence or right to use any trademark displayed on this website. Your use/misuse of the trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. The Benev reserves all its rights to enforce its intellectual property rights to the furthest extent of the law.



We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information


We pride ourselves on exceptional customer service and quality service, beauty and lifestyle products. We endeavour to make sure that all treatments and products listed on our website are currently in stock and pricing is true and correct.


In the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a back-order or a full refund.


When purchasing from The Benev, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre


All accommodation and experience bookings must be fully paid for at the time of reservation by provision of credit card details. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is the responsibility of guests to review the booking confirmation email and promptly advise us if there are any errors or misunderstandings.


By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Idyllic Lifestyle Pty Ltd to charge the cost of their booking(s) to that credit card. Where guests make bookings for experiences including spa treatments, food, beverage or retail prior to or during their stay, the price will be charged to their room for full payment through the guaranteed credit card.


In the event Idyllic Lifestyle Pty Ltd T/As The Benev or a third-party operator cancel an Experience booked by guests, all monies paid for that experience booking will be refunded in full within 14 days of the date of cancellation. The liability of The Benev arising from any cancellations of accommodation or Experiences by The Benev or a third-party operator is limited to the amount paid for the canceled booking.


Certain areas of the property may at times be reserved exclusively for Group Bookings, at the full discretion of Idyllic Lifestyle Pty Ltd.

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