SHIPPING
We ship to all destinations within Australia via the Australia Post.
STANDARD SHIPPING – $12.00
Standard post estimated at 3-5 business days depending on your location within Australia
EXPRESS SHIPPING - $24.00
Need it urgently? Express post estimated at 1-3 business days depending on your location with Australia
Orders received before 12:00 pm Wednesday to Friday will ship the same day. Orders received after 12:00 pm will ship the next business day. We do not ship orders on Saturday or Sunday.
Please refer to the Australia Post website for more accurate delivery times depending on your location.
Please note we do not ship on Victorian or Australian public holidays.
RETURNS
If for any reason you are not satisfied with your purchase, or if the item you have purchased is damaged, incorrect, or faulty, please email us at info@thespabeechworth.com.au.
We will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging in an unopened and unused condition. Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition or that do not have a tamper closure.
You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. If in the unlikely event you receive a faulty item or an item that you have not ordered please email within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.
The Spa Beechworth is not responsible for individual reactions or irritations a product may cause. We encourage you to thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact our customer service team if you require further information on any product before purchase.
Please return your product via Registered Post. Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a stable condition, to The Spa Beechworth. The Spa Beechworth will not be responsible for parcels lost or damaged in transit if you choose not to insure. Returns are to be received by The Spa Beechworth within 7 days of the returns approval. Any refunds will be credited to the original method of payment.
GIFT CARD POLICY
Whilst all vouchers have a 3-year expiry from the date of purchase, we kindly ask you to redeem your voucher within a 12-month period. If a treatment is chosen for the voucher, the treatment value is guaranteed for 12 months. After the 12 month anniversary, the remaining 2 years until expiry will be the original purchase price of the voucher.
The voucher cannot be redeemed or replaced after its expiry date and must be used by one person in one visit.
The Benev Spa is not responsible for replacing a voucher that has been lost/stolen.
Gift vouchers are non-refundable, cannot be exchanged for cash or used to purchase other gift cards, nor can they be used with any other offer and/or special at The Benev Spa.
Please note before booking, we do not accept gift voucher redemptions on public holidays.
SPA TERMS & CONDITIONS
BOOKING POLICY
All appointments are paid in full at time of booking. If you are paying with a gift voucher, please quote the voucher number when booking.
GROUP BOOKING POLICY
All group bookings require a holding deposit of $250.00 to secure a date whilst you confirm the people attending and their treatment selections. The total group booking must be paid in full 30 days prior to the booking date. We request all payments excluding the initial holding deposit be made directly into our bank account with an email confirmation sent at time of deposit. Sorry, we do not accept gift vouchers as payment for any group bookings.
CANCELLATION POLICY
We understand things out of our control happen in life. We politely ask for 48 hours notice (within our operational days of Wednesday to Sunday) if you cannot make your scheduled appointment. Failure to do so will regrettably result in the 100% forfeit of your total booking amount. Making an appointment with The Benev Spa is acknowledgment of this cancellation policy.
COVID
If you need to cancel or request a refund because of government restrictions or illness, we completely understand and a full refund (minus the transaction fee issued by our payment provider - stripe of approx. 5% of the total booking). However, if you prefer a credit note - than 100% of your booking value will be honoured and you can book with confidence in the future.
GROUP CANCELLATION POLICY
Late cancellations or changes to group bookings will activate the following cancellation policy: Cancellation made 14 days prior to the booking date will not incur a cancellation penalty, but we will be sad to see you go. Cancellation made 14 to 8 days from the booking date will result in forfeiting 50% of the total groups payment. Cancellation within 7 days will result in forfeiting 100% of the total groups payment – this may be waived only in the event that we are able to fill the cancelled time slot from our waiting list.
ARRIVAL
Please arrive at the spa at least 15 minutes prior to your appointment. This will allow you time to change and enjoy a welcome drink. Treatment times are approximated and will include a verbal consultation with your therapist.
ARRIVING LATE
Your late arrival may compromise the full length of your treatment. Plan your ‘time-out’ carefully, as all treatments conclude at the scheduled time. Guests are welcome to arrive earlier than their recommended arrival time to enjoy their surroundings prior to their treatment.
SPA ETIQUETTE
We ask that you keep your voice to a minimum to be respectful of clients receiving treatments. This time is for you and we would like your time to be as peaceful and quiet as possible. Please note that entry to The Spa Beechworth and invitations to re-book are at our discretion.
HEALTH
Your health and wellbeing are our top priority. For your safety, you will be asked to complete a confidential questionnaire prior to booking. This form will be emailed directly to each person and must be emailed back to us at least 7 days prior to your booking. The questionnaire includes your medical history, including any medical conditions, pre existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. Our team will ensure that your service is suitable, and we reserve the right to refuse treatment if not safe or recommended. If at any time during your services you experience discomfort, please alert your therapist immediately.
STAFF
All our staff are qualified in their respective services. You will always be treated by a caring, qualified professional. We have both male and female therapists. If you have a preference, please let us know when you make your reservation.
COMFORT
Whether it’s the room temperature, the amount of massage pressure, number of pillows or conversation level, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy.
SPECIAL CONSIDERATION
For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact us so we can assist in making the appropriate choices or modifications. Whilst all care is taken, The Benev Spa cannot guarantee any of our treatments (or catering) are completely free from traces of allergens or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor.
PREGNANCY AND BREASTFEEDING
Unfortunately, our therapist cannot perform treatments on you if you are in your first trimester (only second and third), unless you sign a waiver. Due to increased sensitivity and various hormonal changes, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend you check with your doctor on your individual needs prior to booking any treatment. If you have any concerns regarding sensitivity, please consult your doctor prior to booking.
STAIRS
Our group events and salon service are located on the first floor, due to staircases and lack of lifts, The Benev Spa is unsuitable for wheelchairs, prams, or for some elderly or mobility-impaired guests. We sincerely apologise for any inconvenience.
MOBILE PHONES / TECHNOLOGY
To preserve the tranquillity of the spa, we respectfully request that mobiles be turned to silent when you enter. No phones are permitted in our treatment rooms however we understand you might like to capture or share your experience pre or post treatment. Our social media handle for instagram and pinterest is @thebenev. We also welcome you to repost any of our socials as long as you give us a shout out.
DISCLAIMER
The Benev Spa is not a medical centre and can not offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition or compatibility with any prescription or professionally administered medication. any information provided by The Benev Spa, including by its employees or agents, should not be construed as a substitute for professional medical advice. The Benev Spa can refuse you treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients.
STAY TERMS AND CONDITIONS
These terms and conditions apply to all accommodation Services made available by The Benev Pty Ltd. By making a reservation for accommodation, guests warrant they have read these terms and conditions and agree to be bound by them subject to changes as are notified to them. Please read the Terms and Conditions of this website carefully as any use of the website by you constitutes acceptance of the Terms and Conditions set out below. Throughout this site, the terms “we”, “us”, “our” refers to The Benev and any of its affiliated companies.
ACCOMMODATION
All accommodation is subject to availability. The Benev will endeavour to provide accommodation but reserves the right to refuse requests for bookings or actual bookings.
Two-night minimum stay on weekends (bookings on Fri or Sat nights).
Three-night minimum stay: Christmas/New Year holidays: 23rd Dec – 2nd Jan, Easter Holidays: Good Friday – Easter Monday and Public Holiday Weekends. Rates are per room, per night based on two-person occupancy. Maximum occupancy is two people per room.
Check-in time is 3 pm. Check out time is 11 am.
Pets are not allowed.
CHILDREN
Children aged 18 and under are not catered for and The Benev reserves the right and full discretion to not accept bookings for children within this age bracket. This means you won’t need an excuse to leave the kids at home – you can just blame us.
BOOKINGS
All Accommodation and Experience bookings must be fully paid for at the time of reservation by provision of credit card details. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is the responsibility of guests to review the booking confirmation email and promptly advise us if there are any errors or misunderstandings.
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Idyllic Lifestyle Pty Ltd to charge the cost of their booking(s) to that credit card. Where guests make bookings for experiences including spa treatments, food, beverage or retail prior to or during their stay, the price will be charged to their room for full payment through the guaranteed credit card.
In the event Idyllic Lifestyle Pty Ltd T/As The Benev or a third-party operator cancel an Experience booked by guests, all monies paid for that experience booking will be refunded in full within 14 days of the date of cancellation. The liability of The Benev arising from any cancellations of accommodation or Experiences by The Benev or a third-party operator is limited to the amount paid for the canceled booking.
Certain areas of the property may at times be reserved exclusively for Group Bookings, at the full discretion of Idyllic Lifestyle Pty Ltd.
SPA
It is highly recommended that Spa bookings are made well in advance of your stay. Spa charges for treatments and retail may be added to a guests suite account and will be automatically charged to the guests' credit card on file prior to check out. The Benev reserve the right to charge any services/items not paid for by the guest at the time of check out to the guaranteed credit card for that suite.
FOOD AND BEVERAGE
Following a stock take of community larder and honesty bars after guest check out, The Benev reserve the right to charge any items not paid for by the guest at the time of check out to the guaranteed credit card for that room.
PAYMENT POLICY
At the time of booking, The Benev will request a valid credit card to secure the reservation and a deposit of 100% of the total reserved accommodation value will be charged onto this card. The remaining balance of any extras including Spa Treatments, Honesty Bar, Experiences and Retail will be charged onto the valid credit card used to secure the reservation on guest check-out.
GIFT VOUCHERS
Gift vouchers are non-refundable and have a 36-month expiry date from date of issue. Gift vouchers are not transferable or redeemable for cash.
CANCELLATION, AMENDMENT AND NO SHOW POLICY
In the event of a booking amendment or cancellation, guests are entitled to an amendment or refund of their booking deposit UNLESS one of the following applies:
Where a booking is amended or canceled after 5 pm 21 days prior to the arrival date, the booking will not be amended or refunded.
No amendment or refund will be granted where a booking is amended or canceled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.
No amendment or refund will be granted in the event a guest does not arrive for their booking or amends or cancels on the date of their booking.
An amendment or cancellation confirmation email must be obtained. If an amendment or cancellation confirmation email is not received, the booking remains in effect.
If you need to cancel or request a refund because of government restrictions or border closure, we completely understand and a full refund (minus the transaction fee issued by our payment provider - stripe of approx. 7% of the total booking). However, if you prefer a credit note - then 100% of your booking value will be honored and you can book with confidence in the future.
WEATHER POLICY
North East Victoria is occasionally subject to natural flooding & fire. On such occasions, this can prevent guests from reaching or leaving The Benev because it would be unsafe to do so. Due to this, we recommend that all guests purchase appropriate travel insurance when visiting The Benev. By making a booking at The Benev you agree to the terms and conditions set out in The Benev Weather Policy. Please refer to our website for information relating to this policy.
WEBSITE PRIVACY POLICY
Any personal information or material sent to The Benev website is subject to The Benev privacy policy. For further information on our privacy policy please navigate to the privacy policy link contained on this website.
Accuracy, completeness and timeliness of information: We are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.
TRANSMISSION
Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of The Benev and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, The Benev is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that the Benev use will not violate any third party’s rights. The Benev is under no obligation to use the information submitted.
LINKS TO OTHER WEBSITES
Links on The Benev website may take you outside the The Benev network and we accept no responsibility for the content, accuracy or function of these other websites. The links are provided in good faith and The Benev cannot be held responsible for any subsequent change in other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by The Benev. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of other websites that you visit.
WARRANTIES AND DISCLAIMERS
Your use of this website is exclusively at your sole risk.
WARRANTIES
This website is provided to you on an “As Is” and “As Available” basis and, consequently, to the maximum extent permitted by law, The Benev gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchant ability and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this website will be uninterrupted or error-free; that this website will be secure; that any advice or opinion obtained from The Benev through this website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed.
We reserve the right to restrict or terminate your access to this website or any feature of this website or any feature or part thereof at any time.
LIABILITY
To the extent permitted by law, The Benev does not accept liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or from any actions we take or fail to take as a result of any electronic mail messages you send us. To the extent permitted by law, The Benev does not accept any responsibility to maintain the material and services made available on this web site or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice. Further, The Benev shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.
Certain legislation may imply warranties, terms or conditions which cannot be excluded, restricted or modified. If those statutory provisions apply, to the extent to which The Benev is entitled to do so, its liability will be limited at its option to (a) in the case of services, the lowest of the cost of supplying the services again and having the services supplied; and(b)in the case of goods, the lowest of the cost of replacing the goods, obtaining equivalent goods or having the goods repaired.
PROHIBITED ACTIVITY
You are prohibited from doing any act that The Benev, in its reasonable discretion, may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:
Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual’s consent)or any other of the legal rights of individuals;
Using this website to defame or libel The Benev, its employees or other individuals or acting in such a way that brings into disrepute the good name of The Benev.
Uploading files that contain viruses that may cause damage to the property of The Benev or the property of other individuals.
You and The Benev agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by the laws of Victoria. You submit to the non-exclusive jurisdiction of the courts of Victoria.
INTELLECTUAL PROPERTY RIGHTS
All copyright and other intellectual property rights in a text, images and other materials on this website are the property of The Benev Pty Ltd or are included with the permission of the relevant owner. You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.
The trademarks, logos, characters and service marks displayed on this website belong to The Benev. Nothing contained on this website should be construed as granting any licence or right to use any trademark displayed on this website. Your use/misuse of the trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. The Benev reserves all its rights to enforce its intellectual property rights to the furthest extent of the law.
LEGAL NOTICE UPDATE
We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information
PRIVACY POLICY
The Benev is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all. The Benev uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from The Benev only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When purchasing from The Benev your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre book@thebenev.com.au
TERMS OF SERVICE
Specialising as a luxury day spa and a general wellbeing store, we pride ourselves on providing exceptional customer service and quality beauty and lifestyle products. We endeavour to make sure that all treatments and products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund. If for any reason we are unable to dispatch your order, we will notify you within 2 business days.
USE OF PRODUCTS
All of the products purchased from this website should be used in accordance with the manufacturer’s instructions, precautions and guidelines. The Benev cannot assume responsibility for any damage, loss or injury arising from their use.
DISCLAIMER
The Benev endeavours to provide accurate material on its website, however gives no warranty concerning the accuracy of the material provided by this service. The Benev reserves the right to change pricing and end any special promotions published on this website at any time and without prior notice. All items featured on this website contain descriptions and specifications provided by the manufacturers. The Benev does in no way guarantee the accuracy of this material. Pictures on this website are for illustrative purposes only.
SECURITY POLICY
When purchasing from The Benev, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre book@thebenev.com.au
All Accommodation and Experience bookings must be fully paid for at the time of reservation by provision of credit card details. A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed. It is the responsibility of guests to review the booking confirmation email and promptly advise us if there are any errors or misunderstandings.
By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Idyllic Lifestyle Pty Ltd to charge the cost of their booking(s) to that credit card. Where guests make bookings for experiences including spa treatments, food, beverage or retail prior to or during their stay, the price will be charged to their room for full payment through the guaranteed credit card.
In the event Idyllic Lifestyle Pty Ltd T/As The Benev or a third-party operator cancel an Experience booked by guests, all monies paid for that experience booking will be refunded in full within 14 days of the date of cancellation. The liability of The Benev arising from any cancellations of accommodation or Experiences by The Benev or a third-party operator is limited to the amount paid for the canceled booking.
Certain areas of the property may at times be reserved exclusively for Group Bookings, at the full discretion of Idyllic Lifestyle Pty Ltd.
