BOOKING POLICY

​All appointments are paid in full at time of booking. If you are paying with a gift voucher, please quote the voucher number when booking.

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GROUP BOOKING POLICY

All group bookings require a holding deposit of $250.00 to secure a date whilst you confirm the people attending and their treatment selections. The total group booking must be paid in full 30 days prior to the booking date. We request all payments excluding the initial holding deposit be made directly into our bank account with an email confirmation sent at time of deposit. Sorry, we do not accept gift vouchers as payment for any group bookings.

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CANCELLATION POLICY

We understand things out of our control happen in life. We politely ask for 48 hours notice (within our operational days of Wednesday to Sunday) if you are unable to attend your scheduled appointment. Failure do so will regrettably result in the 100% forfeit of your total booking amount. Making an appointment is acknowledgment of this cancellation policy.

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GROUP CANCELLATION POLICY

Late cancellations or changes to group bookings will activate the following cancellation policy: Cancellation made 14 days prior to the booking date will not incur a cancellation penalty, but we will be sad to see you go. Cancellation made 13 to 8 days from the booking date will result in forfeiting 50% of the total groups payment. Cancellation within 7 days will result in forfeiting 100% of the total groups payment - this may be waived only in the event that we are able to fill the cancelled time slot from our waiting list.

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ARRIVAL

Please arrive at the spa at least 20 minutes prior to your appointment. This will allow you time to change and enjoy a welcome drink. Treatment times are approximated and will include a verbal consultation with your therapist.

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ARRIVING LATE

Your late arrival may compromise the full length of your treatment. Plan your 'time-out' carefully, as all treatments conclude at the scheduled time. Guests are welcome to arrive earlier than their recommended arrival time to enjoy their surroundings prior to your treatment.

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SPA ETIQUETTE

We ask that you keep your voice to a minimum to be respectful of clients receiving treatments. This time is for you and we would like your time to be as peaceful and quiet as possible. Please note that entry to our facility and an invitations to re-book are at our discretion.

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HEALTH

Your health and wellbeing are our top priority. For your safety, you will be asked to complete a confidential questionnaire prior to booking. This form will be emailed directly to each person and must be emailed back to us at least 7 days prior to your booking. The questionnaire includes your medical history, including any medical conditions, pre existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. Our team will ensure that your service is suitable, and we reserve the right to refuse treatment if not safe or recommended. If at any time during your services you experience discomfort, please alert your therapist immediately.

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STAFF

All our staff are qualified in their respective services. You will always be treated by a caring, qualified professional. We have both male and female therapists. If you have a preference, please let us know when you make your reservation.

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COMFORT

Whether it's the room temperature, the amount of massage pressure, number of pillows or conversation level, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy.

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SPECIAL CONSIDERATION

For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact us so we can assist in making the appropriate choices or modifications. Whilst all care is taken, The Benev Spa cannot guarantee any of our treatments (or catering) are completely free from traces of allergens or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor.

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PREGNANCY & BREASTFEEDING

Unfortunately, our therapist cannot perform treatments on you if you are in your first trimester (only second and third), unless you sign a waiver. Due to increased sensitivity and various hormonal changes, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend you check with your doctor on your individual needs prior to booking any treatment. If you have any concerns regarding sensitivity, please consult your doctor prior to booking.

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STAIRS

Our salon service are located on the first floor, due to staircases and lack of lifts, The Spa is unsuitable for wheelchairs, prams, or for some elderly or mobility-impaired guests. We sincerely apologise for any inconvenience.

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MOBILE PHONES / TECHNOLOGY

To preserve the tranquillity of the spa, we respectfully request that mobiles be turned to silent when you enter. No phones are permitted in our treatment rooms nowever we understand you might like to capture or share your experience pre or post treatment. Our social media handle for instagram and pinterest is @thebenev. We also welcome you to repost any of our socials as long as you give us a shout out.

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DISCLAIMER

The Benev Spa is not a medical centre and can not offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition or compatibility with any prescription or professionally administered medication. any information provided by The Benev Spa, including by its employees or agents, should not be construed as a substitute for professional medical advice. The Benev Spa can refuse you treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients.